Refund policy

1. When you can get a refund

All of the following must be true:

• —The payment was made within the last 7 days (counted from when the payment cleared, UTC+8)
• —On plans with a data cap, you have used no more than 10% of the data allowance — the unlimited Monthly, Quarterly and Yearly plans have no such condition
• —The plan was not a gift-card bundle — a code cannot be taken back once it has been issued
• —The plan was not a Weekly Pass or another plan of 7 days or less — its whole term fits inside the refund window
• —The order was placed on the website (App Store purchases are refunded by Apple — see section 4)

2. How to request one

• —Sign in and go to My orders
• —Find the order and press Request a refund
• —Give a reason if you want to — it is optional
• —We review within 1–2 business days and email you the outcome
• —Once approved, the amount lands in your account balance immediately and can be spent on any plan

3. Where the money goes

Refunds are credited to your account balance, which you can spend on any plan.

We do not refund to the original on-chain wallet by default, because USDT transfers are irreversible and the network fees would eat most of a small refund. If you genuinely need an on-chain refund, contact support and we will arrange it separately — on-chain gas plus a 1 USDT handling fee is deducted, so it only makes sense for orders of about 50 USDT or more.

4. What is not refundable

• —Payments older than 7 days
• —Plans with a data cap where more than 10% of the allowance has been used — at that point the service has largely been delivered
• —Accounts suspended for breaching the Terms of Service
• —Plans redeemed from a gift card or code, which take effect the moment the code is issued
• —The Weekly Pass and any other plan of 7 days or less
• —Data granted through referral rewards, since it was not purchased
• —App Store in-app purchases — the money is held by Apple, so request the refund from Apple at reportaproblem.apple.com

5. Compensation for downtime

Separately from the 7-day refund window, we extend your plan proportionally — with no 7-day limit — in these cases:

• —The service is unavailable for more than 24 hours in total, as recorded by our monitoring
• —Every server becomes unusable due to something on our side

Compensation is twice the accumulated downtime, rounded up to whole days. You do not need to apply — the extension is applied automatically and we email you about it.

6. If you disagree with a decision

Reply to the decision email within 7 days and we will reassess. If the review upholds the original decision, you can escalate once more through support.

7. Contact

For anything refund-related, email [email protected]. We respond within 24 hours.